Troubleshooting
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If you just purchased a brand new antenna and the connector won't push down into the antenna port then you could have a problem with the connector down in the antenna port. We see this issue all the time and typically you need to replace the dock to fix the issue. Here is a photo of what the ant...
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If you have an older Sirius or XM Radio receiver with an FM modulator in the receiver you may experience the issue of the modulator not storing the FM station. This is a common issue with two solutions. Factory reset your receiver - You can find the factory reset in the menu of each receiver. If...
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Here are some common issues and possible solutions. Off Air The channel you've selected is not currently broadcasting. Tune to another channel. Loading Your SiriusXM radio is acquiring audio or program information from the satellite. This message usually goes away in a few seconds. Updating Yo...
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Radio displays "ACQUIRING SIGNAL" or "NO SIGNAL"
If your received is showing ACQUIRING SIGNAL or NO SIGNAL on the display here are some possible causes. Possible cause: The Magnetic Mount Antenna is not receiving a satellite signal. Solution 1: Make sure the vehicle is outdoors with a clear view of the sky. Solution 2: Make sure the antenna i... -
Radio displays "ANTENNA NOT DETECTED”
If you are getting a message on your receiver that says Antenna Not Detected here are some possible causes. Possible cause #1: The antenna is not properly connected to the Radio or Vehicle Dock, or the connection has become loose. Solution: Check the antenna connection to the Vehicle Dock and m... -
Radio displays "CHECK ANTENNA" or "CHECK ANTENNA CONNECTION" or "ANTENNA"
If you are getting antenna error messages such as "CHECK ANTENNA" or "CHECK ANTENNA CONNECTION" or "ANTENNA" you could have an issue with your antenna. Here are some possible causes of the error messages. Possible cause #1: The antenna is not properly connected to the Radio or Vehicle Dock, or t... -
There is static or loss of clarity in the Radio's audio
If you have static or loss of clarity in the radio's audio here are some possible causes and solutions. Possible cause 1: If you have connected the audio of your Radio to your vehicle's FM radio using the FM transmitter, the FM channel you have selected is most likely being used by an FM radio s... -
The SiriusXM Radio Antenna I Ordered Does Not Fit My Boombox
All antenna connections for boomboxes are the universal SMB plug so if the antenna connector does not fit into the antenna port on your boombox then you may have one of the following boomboxes which requires a special connector to adapt the newer style antennas. XMBB1 boombox SUBX1 boombox SP-B1... -
Why Doesn't the New Power Adapter Fit My Roady or SKYFi?
If you just purchased a new 6 volt power adapter and it doesn't fit here is why... The Roady / Roady2 and SKYFi and SKYFi2 are some of the best receivers that XM Radio made. they have strong FM transmitters and seem to last a long time. If you own one you know how hard it can be to find replacem...